Shipping & Returns

Shipping & Production

Many Lolly & Pops products are handcrafted, personalized or made to order in our Georgia workshop. Because of this, production times may vary depending on the item, customization and time of year.

Current production information will be provided with the product or during the ordering process. During busy seasons and holidays, we recommend ordering early.

Once your order ships, tracking information will be sent to the email address provided at checkout.

Shipping Addresses

Please carefully review your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to make the correction before the order ships.

Returns & Exchanges

Because many of our products are handcrafted, made to order or personalized, we are generally unable to accept returns or exchanges simply because a customer changes their mind.

If you have a problem with your order, however, please contact us. We want you to be happy with your Lolly & Pops purchase and will work with you when there is an issue with an item.

Personalized & Custom Orders

Personalized, customized and special-request items are created specifically for you and cannot normally be returned or exchanged unless the item arrives damaged or we made an error in your order.

Please carefully review names, dates, locations, teams, schools, colors and other personalization information before submitting your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the item and packaging when applicable. This helps us evaluate the issue and determine the best way to make it right.

Natural Variations

Many of our products use wood and other materials that naturally vary in grain, texture, coloring and appearance. Handmade items may also have slight variations from the product photographs.

These natural differences are part of what makes each handcrafted piece unique and are not considered defects.

Questions About Your Order?

Have a question before ordering or need help with an existing order? Please contact us through our Contact Us page. We're happy to help.