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Frequently Asked Questions
Answers about ordering, customization, production, shipping and special requests.
Helpful information
Frequently Asked Questions
Are your products made to order?
Many Lolly & Pops products are handcrafted or personalized. Update this answer with your exact current production-time policy.
Can I request a lake or team that isn’t shown?
Yes. Use the Special Request page and tell us what you’re looking for.
Can I personalize an item?
Personalization availability varies by product. Check the product options or submit a Special Request.
When will my order ship?
Update this answer with your exact current turnaround and shipping policy before publishing.
Do you offer group or business orders?
Yes. Submit a Special Request with the product, quantity and date needed so we can review the project.