Frequently Asked Questions

Do you make custom or personalized items?

Yes! Many of our products can be personalized, and we love creating special pieces for our customers. If you have something specific in mind, send us a Special Request and tell us about your idea.

I don't see my lake. Can you make it?

Possibly! We are always adding new lakes to our collection. If your favorite lake isn't currently available, submit a Special Request with the name and location of the lake and we'll let you know what we can create.

I don't see my favorite team or school. Can I request one?

Absolutely. Our sports collection continues to grow, and we're happy to consider requests for additional colleges, professional teams, schools and stadiums. Send us a Special Request with what you're looking for.

Are your products handmade?

Our products are created and finished with care in our Georgia workshop. We use a combination of precision equipment and hands-on craftsmanship to create our lake gifts, stadium keepsakes, signs, ornaments and personalized pieces.

Will my item look exactly like the product photo?

Because many of our products are handcrafted, slight variations may occur. Wood grain, coloring and other natural characteristics can vary from piece to piece. These differences help make each item unique.

How long does it take to make my order?

Production times vary depending on the product, personalization and time of year. Current processing information will be provided with the product or during the ordering process. During busy holiday periods, we recommend ordering early.

How will I know when my order ships?

When shipping is available for your order, tracking information will be sent to the email address used during checkout once your order is on its way.

Can I change a personalized order after I place it?

Contact us as soon as possible. Because personalized and made-to-order products may enter production quickly, we cannot guarantee that changes can be made once work has begun.

Do you accept returns on personalized or custom products?

Because personalized and custom products are created specifically for you, they generally cannot be returned or exchanged unless there is a problem with the order. Please review personalization information carefully before submitting your order.

What if my order arrives damaged or there is a problem?

Please contact us as soon as possible and include your order information along with photos showing the problem. We'll review the situation and work with you on an appropriate solution.

Can I send a special request?

Yes — we encourage it! If you don't see the lake, team, school, design or personalized item you're looking for, use our Special Request form and tell us what you have in mind.